Delivery & returns.

Delivery

We ship within the United Kingdom by Royal Mail. Coffee is roasted in small batches, so orders normally leave us within a few working days of roasting — fresher in the bag, slightly slower to the door. The delivery options and prices you see at checkout are the ones that apply. We’ll email you when your order is on its way.

Changing your mind

Under the Consumer Contracts Regulations you may cancel your order up to 14 days after the day you receive it, and you then have a further 14 days to send the goods back. This applies to unopened items — brewing equipment, gift sets, and coffee or tea with the seal intact.

Because coffee and tea are perishable and deteriorate once the bag is opened, we can’t accept returns of food items that have been unsealed— this is the standard exception for perishable and sealed goods. If a coffee genuinely isn’t what you hoped for, write to us anyway; we’d rather talk brewing than leave you with a bag you don’t enjoy.

How to return something

Email orders@n25coffeebar.com with your order number and we’ll send you the return address. Please pack items securely; return postage is yours unless the item is faulty or we sent the wrong thing. We refund to your original payment method within 14 days of receiving the return — the goods and the standard delivery charge you paid.

Damaged, faulty or wrong

If anything arrives damaged, faulty or simply not what you ordered, that’s on us. Email us a photo and your order number and we’ll replace it or refund it in full, including postage — no need to argue about seals or time limits. Your rights under the Consumer Rights Act 2015 apply in full.